Pleasing customers is the minimum requirement for success in today's business world and formal training in the importance of quality services and products is the starting point for meeting that goal.

This course builds a common vocabulary for communicating on quality across the organization and establishes the critical need for all employees to accept quality values and produce work that is error free.

The course adopts the culture and objectives of the specific client organization to build and sustain the quality processes required to please its customers.