The interface between customers and the company is the nexus where employee actions can help determine how successful a firm will be. Our course looks at this key element from the viewpoint of the whole organization.

Everyone whose work involves dealing with customers can benefit from this curriculum, which presents the rationale for effective customer service as well as techniques for dealing with specific customer situations.

Customers differ widely from company to company and CCFL shapes this course to reflect the specific needs and concerns of the client.